Identify a particular practice area (e.g., clinic, hospital, primary care site) and discuss how you as a health care leader might you implement a similar strategy in that area?

Identify a particular practice area (e.g., clinic, hospital, primary care site) and discuss how you as a health care leader might you implement a similar strategy in that area?

The clinical practice area that I will discuss is the hospital center. Some patients come to the ED and go through and triage and some directly via an ambulance and bypass physical triage and others are transfers from other hospitals. Sometimes with these situations, there is no updated family contact, phone numbers are wrong. Either the patient was unable to answer these questions, or they were confused and there was no family with them or sometimes, it is sad to say the registrants do not verify this information correctly and ask the patient is the emergency contact is the same or they do not ask at all. Sometimes, and emergency contact still on the face sheet has been deceased for several years or the emergency contact is no longer in contact with the patient, they may have moved away and their phone numbers are wrong. Sometimes these are not taken care of until the Case manager is working on that patient. I would implement a telehealth system that flags that information until it is resolved by admitting, nursing or case management so that it is not forgotten. It is a job for everyone even the physicians can help provide any information that they know.

References:

Alexander, S., Hoy, H., & Frith, K. (2019). Applied clinical informatics for nurses (2nd ed.). Jones & Bartlett Learning.

American Medical Association. (2022, February 16). Digital health implementation playbook series. https://www.ama-assn.org/practice-management/digital/digital-health-implementation-playbook-series

Center for Medicare and Medicaid Services (CMS). (2021, December 1). Telemedicine. Medicaid.gov: the official U.S. government site for Medicare | Medicaid.

https://www.medicaid.gov/medicaid/benefits/telemedicine/index.html